Refund policy
Return, Exchange & Refund Policy
At Chullbuli, we take care to ensure that every product is checked and securely packed before dispatch.
Returns
We do not accept returns for change of mind, personal preference, colour preference, size expectations, or if the customer simply no longer wants the product after delivery.
Exchanges
We offer exchanges within 7 days of delivery only in eligible cases.
To be eligible for an exchange, the product must:
- Be unused, unworn and in its original condition.
- Have its original packaging, tags and accessories, if applicable.
- Be reported to us within 7 days of delivery.
Damaged or Incorrect Products
If you receive a damaged product or a product different from what you ordered, please contact us as soon as possible within the 7-day exchange period.
For damage or incorrect-item claims, a continuous unboxing video showing the sealed package and the complete opening process is required to help us verify the claim.
Once the claim is verified, we will arrange an exchange/replacement for the affected product, subject to availability.
Refunds
Chullbuli generally follows an exchange-only policy and does not provide refunds for change of mind or ordinary return requests.
Where an exchange or replacement cannot be provided, any remedy required under applicable consumer law will continue to apply.
Non-Eligible Exchange Requests
Exchange will not be accepted for products that:
- Have been used, worn, altered or damaged after delivery.
- Are returned without original packaging or accessories.
- Are reported after the 7-day exchange period.
How to Request an Exchange
To request an exchange, contact us with your order number, reason for exchange, product photographs and unboxing video:
Email: chullbuli.inofficial@gmail.com
Phone: +91 98998 22293Please contact us before sending any product back. Products sent without prior approval may not be accepted.